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FAQ

We have been given The Ultimate Kids Gift Card, how does it work?

The Ultimate Kids Gift Card is a pre-paid EFTPOS card that carries a certain amount of spending power. Each time the Gift Card is used to make a purchase at participating retailers, that purchase amount is deducted from the Card’s available balance. Once the value has been exhausted, it cannot be used for more purchases.  The Ultimate Kids Gift Card cannot be redeemed online.

Do I select “Credit, Cheque or Savings” at the EFTPOS terminal?

Always select “Savings” and when asked for the PIN, enter the 4-digit PIN that is under the scratch panel on the back of the Gift Card.

Is the physical Card required to be used at the EFTPOS pin pad to authorise my purchase when using The Ultimate Kids Gift Card?

Yes.  The retailer must use the EFTPOS pin pad provided when redeeming a Gift Card for goods or services as directed by the POS terminal.  EFTPOS cards cannot be used online.

Can The Ultimate Kids Gift Card be used to make purchases online?

No. The Gift Card can only be used when the physical card is present.

How do I know if The Ultimate Kids Gift Card can be validated and redeemed using the EFTPOS pin pad?

EFTPOS is the financial platform on which The Ultimate Kids Gift Card operates on. These cards cannot be used online or for any ‘card not present’ transactions (mail or phone orders). By following the steps to redeem the Gift Card, and provided there is sufficient balance, the EFTPOS pin pad should return an authorised transaction message to the merchant.

Where can The Ultimate Kids Gift Card be used?

The Gift Card can be used to make purchases at any physical Toys “R” Us, Babies “R” Us”, Rebel Sport, Amart Sports, Dymocks, JB Hi FI or Cotton On Kids store. The Gift Card cannot be used online or to withdraw cash at ATM or EFTPOS facilities.

Can I use The Ultimate Kids Gift Card to get cash out of the ATM?

No, the Gift Card cannot be used to withdraw cash at ATM or EFTPOS facilities.

Is the balance updated automatically?

Yes. Each time you use The Ultimate Kids Gift Card, the purchase amount is automatically deducted from the Card balance as it is swiped through the EFTPOS pin pad and the transaction approved. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. You, the cardholder, can check the balance of your Gift Card online at www.ultimatekids.com.au. It is recommended that you check your balance each time before using your Gift Card.

What do I do if the EFTPOS pin pad does not approve my Ultimate Kids Gift Card transaction?

Check the following:

  1. The EFTPOS network may be off-line. You as the customer will need to provide another payment type or come back when the EFTPOS system is up.  You cannot use the gift card when the system is off-line.
  2. The Gift Card’s magnetic stripe may be damaged. Please contact the Card provider at ultimatekids.com.au/contact-us/ for further information.
  3. There may be insufficient funds left on the Gift Card for the transaction. Please check your Card balance online at ultimatekids.com.au.
  4. The Gift Card may have expired. Check the expiry date on the back of the Gift Card – which is calculated by adding one year from the Date of Issue.  You can also find the expiry date by checking your Gift Card balance on ultimatekids.com.au or by calling 1300 882 590.

How can I replace my Ultimate Kids Gift Card if it is not working?

The only time the Card Provider will replace a Card is when:

  • the Gift Card is valid (i.e. it has not expired);
  • there is available balance remaining on the card; and
  • the Cardholder is in possession of the physical card.

Contact the Gift Card Provider through the Contact Us section of this website http://ultimatekids.com.au/contact-us/ and ensure you have the 19 digit number from the Gift Card as well as the 4-digit PIN found on the back of the Gift Card present as you will be required to provide this information.

How can I check The Ultimate Kids Gift Card’s available balance?

You can check your Gift Card balance at www.ultimatekids.com.au by selecting ‘Card Balance’ from this website’s navigation menu.  You will then be prompted to enter the 11 digit Card ID on the Gift Card as well as the 6 digit Access Code found on the back of the card.  The resulting search page will show the available balance remaining and expiry date, as well as the most recent transaction summary.

Can I see a list of transactions made with The Ultimate Kids Gift Card?

Yes. You can view your Gift Card balance and transaction history at www.ultimatekids.com.au

Do I have to spend the entire amount of The Ultimate Kids Gift Card in a single purchase?

No. Gift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

Can The Ultimate Kids Gift Card be reloaded with value?

No, these Gift Cards cannot be re-loaded.

Does The Ultimate Kids Gift Card expire?

Yes, a Gift Card will expire 12 months (1 year) from the date of issuance.

What happens if I have not used all of the funds when The Ultimate Kids Gift Card expires?

Whatever value is left on the Gift Card after its expiry will not be available to you. We encourage you to use your Gift Card before it expires.

Do I receive change on an Ultimate Kids Gift Card transaction?

No. The Gift Card can be used until the balance reaches a nil value, no matter how small the balance.

What if the value of the purchase I want to make is greater than the value/balance on The Ultimate Kids Gift Card?

You will need to supplement the additional value with cash or another payment method that is accepted by the merchant.

What happens if I lose The Ultimate Kids Gift Card or it is stolen?

Lost, stolen, damaged or expired Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions at www.ultimatekids.com.au/terms-conditions.

Are there terms & conditions that apply to The Ultimate Kids Gift Card?

Yes, a brief summary of the terms & conditions are printed on the back of the Gift Card.  You can view the full terms & conditions at www.ultimatekids.com.au/terms-conditions.

Are there any fees for using The Ultimate Kids Gift Card or checking the Gift Card balance or transaction history?

No, there are no fees associated with use of The Ultimate Kids Gift Card or checking the Gift Card’s balance or transactions.

What happens if an item was purchased with The Ultimate Kids Gift Card and needs to be returned?

Each merchant will handle returns as per their own policies and may issue cash refund or store credit. Funds cannot be returned to the Gift Card.